Refund Policy
Shandong Baolai-Leelai Bio-Tech Co.,Ltd. is committed to providing high-quality products and excellent customer service. We understand that occasionally a product may not meet your expectations. In such cases, we offer a refund policy that allows you to return the product within a specified period from the date of purchase.
Please note that we cannot promise or guarantee the results of any product offered. While we strive to provide high-quality products, the success of any product depends on various factors beyond our control. Therefore, we cannot provide refunds based on product performance.
Our refund policy is as follows:
- Return Eligibility: You may be eligible to return the product if you are not satisfied with it.
- Initiating a Return: To initiate a return, please contact us at fiona-blll@outlook.com.
- Return Conditions: To qualify for a return, the product must be in its original packaging and in new condition.
- Shipping and Handling Fees: Shipping and handling fees are non-refundable.
- Return Evaluation: Once we receive the product, we will evaluate it to determine whether it qualifies for a return.
- Right of Rejection: Please note that we reserve the right to reject returns if the product does not meet the standards set forth in our return policy.
If you have any questions or concerns about our refund policy, please feel free to contact us at fiona-blll@outlook.com.